We hope you love your Glassology products, but if you're not 100% satisfied, we've made the return and exchange process super easy.
We have a 10-day return policy, which means you have 10 days from receiving your item to request a return.
How long do I have to return or exchange my purchases?
You may return your purchase for a full refund of the purchase price or exchange your purchase within 10 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value.
Returns will NOT be given in the following situations:
Items with signs of use, wear and tear, damage, dings, scrapes, without manuals (where applicable), warranties, accessories, etc.
Items with visible scuffs or marks and free gifts cannot be returned.
Corporate purchases/bulk orders may not be refundable, which is defined as orders of more than 10 products.
Once the returned item arrives at Glassology's warehouse for inspection, the refund process will begin.
You’ll also need the receipt or proof of purchase.
To start the return process, please contact our Customer Support team. Please include the following information:
To start a return, you can contact us at our email:- online@glassology.tech
Please include the following information:
- Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
-
Complete delivery address
-
Contact telephone number
If your return is accepted, we will come and take your return order, and the refund and exchange will be done accordingly.
Or else you can send the returns to the following address: [Nasco Building, 403, Dubai Dubai, United Arab Emirates]
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online@glassology.tech
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
online@glassology.tech
